Accountancy
81
Agriculture, Fishing
1
Finance, Insurance
108
Call Centres
1
Catering & Hospitality
108
Construction, Property
123
Customer services
75
Defence/Armed Forces
53
Education
3
Electronics
66
Engineering, Manufacturing 129
Graduate, Trainees
64
Healthcare & Nursing
73
Human resources
80
IT & Internet
410
Legal
61
Management consultancy 61
Marketing, Advertising, PR 88
Media, Creative
5
Non-profit, Charities
0
Public sector & Services
9
Recruitment sales
81
Retail, Wholesale
54
Restaurant & Food Service 11
Sales
124
Science
18
Secretarial, Administration 24
Security
0
Senior appointments
12
Telecommunications
2
Transport, Logistics
7
Travel, Leisure, Tourism
19
Other
68
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Customer services Vacancy 230 |
| Post:Marketing Services Senior Advisor F*T
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
|
| Work schedule: |
Has no value
|
| Work place: |
Coventry
|
| The announcement text: |
Based in Cumbernauld
Hours of work: either Friday, Saturday, Sunday or Monday (working 2 days out of 4, doing a 7.5hr shift, however if you would like to do more than 2 days this can be arranged)
Start date Saturday 19th February 05
Ј12,200 pro rata Ј6.25 ph
Free secured car parking, State of the art free gym facilities, 1st class long term career progression within a rewarding environment, ongoing training and development, an e-learning centre and on-site benefits.
The client is holding an open evening on Wednesday 16th February 05 at 5pm or 6.30pm
This will consist of the following format:Candidates will be given a presentation on the company, along with more information on all the current vacancies, a tour of our site and will have a brief, initial 1:1 with one of the HR team to discuss their CV.
Customer Service Advisor
Provide excellent customer service and maximise cross selling opportunities. Handles telephone as well as written enquiries in a confident manner through a good use of communication techniques, this includes escalated complaint calls. Works with authority to satisfy customer complaints with a view to excelling in customer service at all times.
Supports the Advisors within the team by acting as a reference point for guidance and referrals.
Principal Responsibilities and Duties:
1. Handling routine customer enquiries by telephone or in writing
Maximising cross selling opportunities at all times.
2. Comply consistently with operational processes, procedures
and controls keeping up to date with all new developments.
3. Handle customer complaints in a confident manner following
agreed processes and procedures and maintaining accurate
statistics at all times.
4. Handle all system processing requirements including GEMS,
Luccent and general PC literacy.
Minimum Requirements: (Knowledge, skills, and abilities to qualify for position)
Excellent communication skills with excellent attention to detail.
Good PC knowledge and keyboard experience required.
Relationships:Part of a team dealing with general enquiries. Reports to Team Leader, Customer Services.
|
| Contact information |
| Employer: |
|
| Email: |
1030@jobinleicester.informnow.com
|
| Phone: |
0131 555 0284
|
|
| |
Publication date: 2009-03-14 16:44:53
|
| |
|
|
